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For Immediate Release

 

 

The Sutton Place Hotel, Edmonton:

2006 Alto Award for Service Excellence Winner

 

 

Edmonton, Alberta (November 5th, 2006)  - Winners of the 2006 Alberta Tourism Awards were presented with “Alto” trophies on October 30th, 2006 by Alberta Economic Development Minister Clint Dunford at the sixth annual Travel Alberta Industry Conference in Edmonton. With more than 700 participants, the event is the largest tourism industry conference in Canada.  The Sutton Place Hotel, Edmonton was recognized with the 2006 Alto Award for Service Excellence as an organization within the Tourism Industry which demonstrates commitment to delivering outstanding customer service to visitors in Alberta. Other finalists in this category, sponsored by VIA Rail Canada, were Callaway Park in Calgary and The Palliser Hotel, also of Calgary.

 

“The Sutton Place Hotel has set out to become an employer of choice, a place where employees feel excited and proud of the work they do each and every day. Our aim is to achieve the ultimate objective of being financially sustainable while maintaining the highest quality customer service and product”, says Richard Wong, General Manager of the 4.5 Canada Select rated property. “Some of the key elements which have facilitated achieving service excellence include a dedicated professional staff as well as a service culture which places the customer and employee at the centre of every decision,” Wong says.

 

Treating guests and staff alike is paying off.  Among many other industry awards, the Sutton Place Hotel also received the Alberta Hotel & Lodging Association’s 2006 WHEEL ( Workplace Hospitality Employer of Excellence & Leadership) award for the second consecutive year.

 

“Challenges overcome on this journey to excellence were gaining the customer and employee confidence with a new owning company ( Sutton Place Grande Hotel Group) taking over the Hotel in 2003 and re-establishing the hotel’s position as one of Edmonton’s premier business hotels,” adds Wong.

 

 

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The Sutton Place Hotel Edmonton is owned and managed by The Sutton Place Grande Hotels Group, with additional luxury properties in Chicago, Toronto and Vancouver.

 

 

For further information, contact:

 

Ike Janacek

Executive Assistant Manager i/c Marketing

780.441.3010

ijanacek@suttonplace.com 

 

 

 

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