What should I do if my gift card is lost or stolen?
Just simply email us at firstname.lastname@example.org. We will freeze
your remaining balance, transfer it to a new gift card and mail it to
Where can I use my gift card?
At The Sutton Place Hotels in Edmonton and Vancouver.
How do I check my account balance?
To check your balance on line click here or email us at
Is there a service fee for unused balances on my gift card?
No, there are no service or hidden fees.
Can I reuse my gift card?
Yes, Sutton gift cards are reusable. At anytime you can reload your
card with additional cash value.
I reload my gift card?
You can reload your gift card by visiting The Sutton Place Hotel
closest to you or email us at email@example.com.
• Does the holder of a gift card have to be a hotel guest to
use the card?
No, the recipient can use his/her gift card to pay for meals or some
services purchased at The Sutton Place Hotels, even if they are not
currently a guest there.
Can I share my gift card
with friends or family members?
Absolutely, your friends or family members can use your card
without your presence.
Can I order multiple gift cards?
Yes, you can order as many as you wish. Just visit The Sutton
Place Hotel closest to you, where our staff will be pleased to help
you arrange gift cards in greater numbers or in specific amounts
(for example, a gift card to cover a particular spa treatment,
including taxes and gratuity) or email us at