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Frequently Asked Questions
Our Sutton Prestige Guest Recognition &
Rewards Program now available at all Sutton Place Hotels
ENROLLMENT
Q: Where can I
enroll for Sutton Prestige Guest Reward Program?
A: Enrollment is
generally done online
here.
Alternatively, you can complete our enrollment form at the Hotels Front
Desk or call our Sutton Prestige Desk at
1.877.777.5122
Q: How do I know
about my points?
A: When you enroll, you will
need to specify a password. You will then receive an email with you
membership number, which together with your password will allow you to
access
your account at any time. Once logged in, you may review your points details, update your
profile information, request redemption of one of our rewards or make
reservations. To log
in to your account, go to
http://www.suttonplace.com/sp/Sutton_Prestige.htm
ACCUMULATING
POINTS
Q: What are
eligible dollars?
A: One POINT is earned for
every eligible dollar plus bonus points.
Points
are only awarded in connection to hotel stays (you must be registered to a
room/suite to earn points on other charges such as Restaurants).
Eligible dollars include: Room Charges
(paid for by the guest, up to a maximum of 5 rooms per stay),
Restaurant & Bar charges, Telephone & Internet, Laundry and Parking.
Charges not eligible for points include all taxes
and gratuities, Sutton Gift Card
purchases, miscellaneous charges, Banquet charges,
however all other eligible dollars will have
points awarded),
Room Charges which
are billed to a 3rd party, or Room Charges which relate to
reservations made by 3rd party internet channels. However all reservations
made at
http://www.suttonplace.com
are eligible for points.
Q: Can I earn
additional points?
A: Each of our Hotels may offer
Bonus points during specific periods.
Q: Will my
points expire?
A: For any members who fail to accumulate any points one year from their last date of earning, their points will expire. Points will begin expiring as of June 30th, 2013.
Your account will be reviewed at the end of each calendar year and accounts with no activity will become inactive. You can contact us to have your account reinstated.
MEMBER
BENEFITS
Q: What are
my benefits, when I enroll in Sutton Prestige?
A: When
you enroll, you will instantly become a Sutton Gold Member and receive the following benefits:
-
Maintain your Personal Profile online and be recognized as our preferred
guest
-
Personalized, fast and efficient check-in
- Access to
special Member only rates at
www.suttonplace.com
-
Choice of daily Newspaper
-
Priority room preferences
-
Direct Access to Guest Services Manager for program related inquiries
- Earn
one point for every dollar spent on (eligible charges)
- Earn additional bonus points
based on our specific promotions
- Redeem your points for
free Air Travel
- Redeem your points for Meals and
Accommodations at any of our Sutton Place Hotels
- Redeem your points for Merchandise and
Gift certificates
- Redeem your points for free trips
to exotic international destinations
After
your 15th stay (from enrollment), your membership will be
automatically upgraded to Sutton Platinum
and you will receive VIP status with the following additional benefits:
-
72 hour last room availability
-
4:00pm extended check-out
-
Express CHECK-IN and express CHECK-OUT
-
Cheque cashing privileges, up to $500
-
Free upgrade to next room category upon availability
- Welcome call from our Guest Services
Manager
- Welcome
amenity on arrival day
After
your membership has been upgraded to Sutton Platinum,
you must maintain a total of 5 stays per calendar year at any of our
hotels, in order to maintain your Platinum Status.
REWARD
REDEMPTIONS
Q: How do I
request a reward?
A:
To request a reward, please
login to your account at and choose the reward option. The system will let you enter a redemption
request, if your point balance meets the required number. Simply click on
the Request Redemption Button. The reward will then be mailed to you or
you will be contacted by our Prestige Guest Administrator.
Q: What are
the Terms & Conditions for the various Rewards?
A: Rewards are
subject to periodic updates and may be changed by The Sutton Place Hotels
without notice. All terms and conditions of this program are subject
to change without notice up to and including complete cancellation
of this program at which point all points are null and void. Sutton Place Hotel Rewards
(Food & Beverage and Accommodations) are subject to availability at
the time of redemption (certain blackout periods may apply). Surcharges apply on special event days, i.e.
Christmas, New Years, Mother's Day, etc). External Rewards are subject to the terms and conditions of the entity by whom
they are issued. Rewards for North American Airline Travel must be booked 10 days in Advance and
are subject to availability by the airline. Economy tickets are based on
discounted fares, with changes subject to fees as specified by the
airlines. The fare booked will be the lowest fare available at the time of
booking. International trips for our
destination awards must be requested at least 45 days
prior to travel. Blackout periods may apply, i.e. Christmas, March Break,
CFL Grey Cup, NHL Stanley Cup Playoffs, etc.
Airline travel for destination awards is based on economy class tickets.
A 72 hour notice is required
for all Hotel related Rewards.
For more
inquiries, please contact our Sutton Prestige Desk
1.877.777.5122 or
fg@suttonplace.com
The Sutton Place Hotel
Group reserve the right to modify the
program at any time.
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