Frequently Asked Questions

Our Sutton Prestige Guest Recognition & Rewards Program

now available at all Sutton Place Hotels

• ENROLLMENT

Q: Where can I enroll for Sutton Prestige Guest Reward Program?

A: Enrollment is generally done online here.  Alternatively, you can complete our enrollment

form at the Hotels Front Desk or call our Sutton Prestige Desk at 1.877.777.5122

Q: How do I know about my points?

A: When you enroll, you will need to specify a password. You will then receive an email with you membership number, which together with your password will allow you to access your account at any time. Once logged in, you may review your points details,  update your profile information, request redemption of one of our rewards or make reservations. To log in to your account, go to http://www.suttonplace.com/sp/Sutton_Prestige.htm

• ACCUMULATING POINTS

Q: What are eligible dollars?

A: One POINT is earned for every eligible dollar plus bonus points.  Points are only awarded in connection to hotel stays (you must be registered to a room/suite to earn points on other charges such as Restaurants).  Eligible dollars include: Room Charges (paid for by the guest, up to a maximum of 5 rooms per stay), Restaurant & Bar charges, Telephone & Internet, Laundry and Parking. Charges not eligible for points include all taxes and gratuities, Sutton Gift Card purchases, miscellaneous charges, Banquet charges, Room Charges which are billed to a 3rd party, or Room Charges which relate to reservations made by 3rd party internet channels. However all reservations made at http://www.suttonplace.com are eligible for points. 

Q: Can I earn additional points?

A: Each of our Hotels may offer Bonus points during specific periods. In addition, you will earn 100 Bonus points at registration plus you can receive an additional 100 points each time you make your reservations at http://www.suttonplace.com

Q: Will my points expire?

A: Your points can be carried forward year over year and will not expire. However, in order to maintain your membership in our program, you will need to have at least one stay per year at any of our hotels. Your account will be reviewed at the end of each calendar year and accounts with no activity will become inactive. You can contact us to have your account reinstated.

• MEMBER BENEFITS

Q: What are my benefits, when I enroll in Sutton Prestige?

A: When you enroll, you will instantly become a Sutton Gold Member and receive the following benefits:

- Maintain your Personal Profile online and be recognized as our preferred guest

- Personalized, fast and efficient check-in

- Access to special Member only rates at www.suttonplace.com

- Choice of daily Newspaper

- Priority room preferences

- Direct Access to Guest Services Manager for program related inquiries

- Earn one point for every dollar spent on (eligible charges)

- Earn additional bonus points based on our specific promotions

- Earn 100 bonus points on registration

- Earn 100 bonus points every time you book at http://www.suttonplace.com

- Redeem your points for free Air Travel

- Redeem your points for Meals and Accommodations at any of our Sutton Place Hotels

- Redeem your points for Merchandise and Gift certificates

- Redeem your points for free trips to exotic international destinations

After your 10th stay (from enrollment), your membership will be automatically upgraded to Sutton Platinum and you will  receive VIP status with the following additional benefits:

- 72 hour guaranteed availability

- 4:00pm extended check-out

- Express CHECK-IN and express CHECK-OUT

- Cheque cashing privileges, up to $500

- Free upgrade to next room category upon availability

- Welcome call from our Guest Services Manager

- Welcome amenity on arrival day

- No blackout periods for Hotel related rewards (excludes 2010 Winter Olympics - subject to

  availability at time of booking)

After your membership has been upgraded to Sutton Platinum, you must maintain a total of 5 stays per calendar year at any of our hotels, in order to maintain your Platinum Status.

• REWARD REDEMPTIONS

Q: How do I request a reward?

A: To request a reward, please login to your account at http://www.suttonplace.com/fg/logon.asp and choose the reward option. The system will let you enter a redemption request, if your point balance meets the required number. Simply click on the Request Redemption Button. The reward will then be mailed to you or you will be contacted by our Prestige Guest Administrator.

Q: What are the Terms & Conditions for the various Rewards?

A: Rewards are subject to periodic updates and may be changed by The Sutton Place Hotels without notice.  Sutton Place Hotel Rewards (Food & Beverage & Accommodations) are subject to availability at the time of redemption (certain blackout periods may apply).  Sunday Brunches (not available at all hotels) are valid on regular Sunday only. Surcharges apply on special event days, i.e. Christmas, New Years, Mother's Day, etc).  External Rewards, including Airline Tickets, American Express Certificate, Holt Renfrew & other certificate are subject to the terms and conditions of the entity by whom they are issued.  Rewards for North American Airline Travel must be booked 10 days in Advance and are subject to availability by the airline. Economy tickets are based on discounted fares, with changes subject to fees as specified by the airlines. The fare booked will be the lowest fare available at the time of booking.  International trips for our destination awards must be requested at least 45 days prior to travel. Blackout periods may apply, i.e. Christmas, March Break, etc. Airline travel for destination awards is based on economy class tickets.  A 72 hour notice is required for all Hotel related Rewards.

For more inquiries, please contact our Sutton Prestige Desk 1.877.777.5122 or fg@suttonplace.com

The Sutton Place Hotels reserves the right to modify the program at any time.