Sutton Place Vancouver - Presidential Suite  The Sutton Place Ho

Our Commitment to Health & Safety

The health and safety of our guests and team members is our highest priority. To ensure you can book and stay with absolute confidence, we have Sutton Place PureClean. A guest assurance program that elevates our existing high standards of hygiene and cleanliness procedures and embraces a partnership with cleaning experts from Procter & Gamble Professional. We utilize their trusted sanitizing and disinfecting brands, innovations, and industry-leading hygiene protocols so you can enjoy a pleasant guest experience with complete peace of mind.

Partnered with 

sutton pureclean  The Sutton Place Hotels

Guest Health & Safety

  • Disinfected check-in and touchless express check-out
  • Plexiglass shields at the front desk 
  • Limited capacity at fitness centres, pools, and whirlpool areas 
  • Mandatory mask policy in place for all common areas 
  • Floor decals to indicate appropriate social distance 
  • Hand sanitization stations at primary entrances and key high traffic areas 
  • Individual hand sanitizers in each guest room 
  • To reduce person-to-person contact, housekeeping services will not be provided unless requested by the guest 
  • New and COVID-19 safe approach to room-service, banquets, and catering 
  • All guestrooms are disinfected, sanitized and left vacant for up to 48 hours

Overall Cleanliness

  • A partnership with cleaning experts at P&G Professional
  • Sutton Place PureClean communication in place throughout the hotel 
  • Additional disinfection of frequently touched surfaces in all public areas
  • Reduction of high-touch items from guest rooms 
  • Increased disinfection of all high touch areas in guest rooms 
  • New disinfectants effective against SARS-CoV-2 (COVID-19) and other viruses and bacteria  
sutton pureclean   The Sutton Place Hotels
sutton pureclean  The Sutton Place Hotels

Team Health & Safety

  • Elevated personal hygiene & cleanliness protocols 
  • Personal protective equipment is provided to all team members 
  • Team members undergo enhanced training & guidance on maintaining wellbeing 
  • Daily cleaning inspections