Best Rate Guarantee

You can always feel confident knowing that you’re getting the best available rate at any of The Sutton Place Hotels. If at the time of booking you find a lower published rate on our website or any competing website, you can simply submit a claim below. If your claim meets our Best Rate Guarantee Terms & Conditions, we will happily honor the lower rate and you’ll also receive an additional 10% discount or 500 RSVP Rewards points.

W2D 2 Queens Full Room Waterview The Sutton Place Hotels

To submit a claim when you find a lower rate on a competing website, follow these steps:

  1. Book your room on our website.
  2. Complete our Best Rates Guarantee Claim Form below within 1 hour of booking your room at
  3. Our Guest Support Centre will evaluate your claim to ensure it meets our Terms & Conditions.
  4. Within 72 hours, our representative will contact you with the status of your claim. Should your claim be valid, we will update your current reservation.


Best Rate Guarantee Claim Form

Applies to bookings made on and to published rates available to the public.