The following are our guidelines for welcoming your furry companion as one of our guests. Please take time to read it through carefully, and feel free to contact us with any questions or concerns.
- Guests will be charged a non-refundable pet fee of $40 per night, with a maximum weekly charge of $175. Additional charges may be levied should the pet cause damage to the room.
- All pets are welcome to stay at The Sutton Place Hotel Vancouver (select rooms).
- The Sutton Place Hotel Vancouver is a pet-friendly property (select rooms) and permits access to dog(s) 50 pounds or less. Guide Dogs have no size restrictions.
- Maximum two (2) pets per room.
- Pets must never be left unattended while in guest rooms.
- Pets may feed in guest rooms with reasonable care taken to restrict staining or other damage.
- All pets must be leashed or confined to kennels while in any public hotel area.
- With the exception of animals for visually impaired guests, pets are not allowed in the food and beverage outlets or function rooms of the hotel.
- In the absence of the guest, the hotel is not responsible for the care of any dog(s) and waives any liability without exception. If the hotel receives a noise complaint, you authorize the hotel to relocate your pet to a secure and comfortable area in the hotel until you can take charge of your pet(s). A $50.00 charge will be applied to supervise the pet(s) in the guests’ absence. Additionally, in the event there are continuous noise complaints, you will be relocated to another room and/or asked to leave the hotel. This decision will be made by the Management of The Sutton Place Hotel Vancouver.
- The hotel reserves the right to refuse service to a room if the pet(s) is deemed too aggressive in nature and/or the hotel’s staff is not comfortable in the presence of the pet(s). In such instances, special arrangements can be made to service the room at a predetermined time.
